JNA 40th ANNIVERSARY SPECIAL 38 | JNA May/June 2023 Susan Jacques is leading the Gemological Institute of America (GIA) at a time when new technology, treatments and product categories surface and consumer demand for transparency in gem and jewellery products is at an all-time high. The industry veteran is unfazed though, having guided the institution through several market shifts for nearly a decade now, following a 31-year career with US luxury jewellery retailer Borsheims in Omaha. On her watch, GIA has expanded its presence in the world, developed diamond verification services and other innovations, introduced lab-grown diamond reports and championed diversity and inclusion across the sector, among others. Among her proudest achievements though is helping to protect gem and jewellery consumers and ensuring their trust. “Maintaining this critical consumer trust is vital to the continued success of our industry. Without it, we would cease to exist, and the impact would be profound,” she said, enjoining the jewellery trade to focus on the importance of consumer confidence and trust so people can continue celebrating their milestones with gems and jewellery. Social relevance On top of the good that GIA does through its grading and education services, Jacques cites its gemmological training programmes for artisanal coloured gemstone miners in Africa and its initiatives regarding diamond traceability such as the GIA Source Verification Service and its participation in blockchain platform Tracr as yielding some of the most positive outcomes. And by all accounts, she is just getting started. More automation is being introduced to GIA’s diamond grading processes to enable grading staff to focus on areas requiring their expertise. These include detecting and identifying treatments, and grading very high-clarity diamonds. GIA is also preparing to relaunch its jewellery manufacturing arts programmes and will release its first sustainability report this year. “I look forward every day to the opportunity to advance our important consumer protection mission as an independent, purpose-driven organisation. Our mission is the reason for everything we do and will always be our highest priority. Fulfilling it is one of my greatest goals,” Jacques said. Susan Jacques出任美国宝石研究院(GIA)主席之时， 正值行业涌现各种创新技术、加工方式和产品类别， 消费者对宝石和珠宝产品透明度的需求也是前所未 有地高。不过，这位经验丰富的行业资深人士，仍然从容不 迫地面对各种挑战。她在美国奥马哈市的高级珠宝零售商 Borsheims工作了31年后，最近十年带领GIA迈步向前，并经 历了几次市场转变。 在她的领导下，GIA在全球的影响力与日俱增，除了成功 开发钻石鉴定服务和其他创新措举，也推出了实验室培育 钻石证书，同时在行业间宣扬多元共融的理念等。保障宝石 和珠宝消费者的权益，并确保能够获得他们的信任，是最令 她引以为傲的成就之一。 她说：“获取消费者的信任，就是本行业赖以成功的关 键。如果缺乏这份信任，我们将会难以生存，影响非常深 远。”她强调，珠宝行业必须用心建立消费者的信心和巩固 信任，鼓励人们继续以宝石和珠宝庆贺人生的里程碑。 回馈社会 Jacques指出，GIA除了通过分级和教育服务贡献行业之 外，还推出以非洲手工开采彩宝的矿工为对象的宝石学培 训计划，以及一系列钻石溯源举措，如GIA来源验证服务和 参与Tracr区块链平台，并取得美满的成果。 然而，从各方面来看，她的工作才刚刚开始。GIA的钻石 分级工作正在引入更多自动化程序，让鉴定人员在其他领 域更能发挥所长，包括检测和识别经加工处理的宝石，以及 为净度极高的钻石进行分级。GIA还准备重新启动珠宝制造 艺术课程，并在今年推出第一份可持续发展报告。 “作为一个目标为本的独立机构的一分子，我每天都致 力推行保障消费者的重大使命。我们所做的一切均以这个 使命为基础，而且永远是我们的最首要任务。实现这个理想 是我最大的目标之一。”Jacques说。 As head of the Gemological Institute of America (GIA), Susan Jacques builds on its foundation of education, research, standards, and excellence in gem grading and identification. 作为美国宝石研究院(GIA)的领导者，Susan Jacques在教育、研究、制定行业标 准，以及宝石分级和鉴定的卓越基础上力求进步。 Safeguarding public trust 守护公众信任 Susan Jacques President and CEO, GIA GIA主席兼首席执行官
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